Technical Services and Support
Robotics expertise, from selection to support
At ASIRRIS, we help you select robotic solutions that fit your needs, whether for your home, business, or commercial environment.
Our approach is built around three principles: the right technology, for the right environment, with the right level of support.
Selection and Purchase
We assist you in evaluating your needs and selecting the robot and equipment best suited to your environment and intended use.
Our range includes robotic solutions for a variety of residential and commercial applications.
Each product is supplied with the manufacturer’s resources required for installation, configuration, and operation.
Professional Configuration
Professional configuration refers to the initial setup and commissioning of the robot, according to the product and the requirements of the project.
Depending on the solution, this may include initial configuration, required startup settings, and preparation of the equipment for its intended environment.
When offered for the product or project concerned, this service is distinct from the robot’s daily operation and routine adjustments.
Daily operations such as creating or modifying zones, paths, schedules, and settings are managed by the owner using the tools and resources provided by the manufacturer.
When physical work is required, including wiring, antenna installation, or building modifications, these tasks may require the involvement of the owner or a qualified professional.
Technical Support
Our team is available to assist when a technical issue persists after the manufacturer’s resources and recommended procedures have been followed.
What is considered a technical issue?
A technical issue is a problem related to the operation of the robot, its components, or its equipment that persists despite following the manufacturer’s instructions, procedures, and recommendations.
Technical support may include an operational malfunction, a communication issue between components or equipment, or a situation that cannot be resolved using the manufacturer’s standard resources.
By contrast, routine operation of the robot remains the responsibility of the owner. This includes navigating the application, creating or modifying zones and paths, managing schedules and settings, as well as handling routine situations such as the robot encountering an obstacle or another condition covered by its normal operation.
For the fastest and most effective resolution, we recommend first consulting the application, messages and notifications, user manual, guides, tutorials, FAQs, and official support resources provided by the manufacturer.
When a situation requires technical analysis or intervention from ASIRRIS, our team can assess the request and, when applicable, offer dedicated assistance. Service fees may apply.
Manufacturer Support
Certain situations are handled directly by the manufacturer, including questions related to software, updates, warranty coverage, or specific product features.
When appropriate, we will direct you to the relevant manufacturer resource or support service so that your request can be handled by the team best equipped to assist you.
Technology Designed to Make Life Easier
The tools and resources provided by the manufacturer allow owners to manage their robot’s daily operation effectively.
ASIRRIS remains available to assist with solution selection, professional configuration when offered, and technical support when required, while the manufacturer’s resources provide the tools needed to manage everyday operation with confidence.
ASIRRIS — Tomorrow’s technology, simplifying today.
