Residential Manufacturer Policies
YARBO
Manufacturer Limited Warranty
Eligible Yarbo products are covered by a 2-Year Standard Manufacturer Limited Warranty, subject to Yarbo’s applicable terms, conditions, and exclusions.
The warranty covers eligible components of the Yarbo Core and official modules against manufacturing defects and covered failures under normal residential use.
Parts considered consumable or subject to normal wear, including certain blades, belts, scrapers, wheels, and other wear items, are not covered by the standard warranty.
The warranty period begins on the earlier of:
- the product activation date through the Yarbo App; or
- three (3) calendar days after product delivery.
For bundles containing multiple modules, each module’s warranty period may begin independently based on its activation or delivery date, in accordance with Yarbo’s official policy.
YarboCare — Optional Protection
For eligible Yarbo systems containing a Yarbo Core, optional YarboCare protection plans may be offered when purchasing through ASIRRIS.
The 3-Year Extended Warranty extends Yarbo’s standard 2-year warranty by an additional three years, providing up to 5 years of total warranty coverage.
Depending on the plan selected, Accidental Damage Protection may also be available.
YarboCare must be purchased within 60 days of product delivery and remains subject to the eligibility requirements, coverage limits, exclusions, and other terms of the YarboCare program.
Accessories and standalone modules that do not include a Yarbo Core may not be eligible for YarboCare.
Returns and Replacements
Yarbo provides a 30-day return period for eligible products, subject to the conditions of its official Refund & Exchange Policy.
Returned products must generally be complete with all accessories and documentation, in the original manufacturer packaging, and in saleable condition. For eligible returns that are not related to a product defect, return shipping costs are generally the responsibility of the customer.
Separately purchased accessories and consumable parts are subject to a 14-day return period, subject to Yarbo’s applicable conditions.
For certain situations involving shipping damage or product quality or manufacturing defects, Yarbo also provides a replacement period of up to 45 days.
All return, replacement, and warranty requests remain subject to assessment and approval in accordance with Yarbo’s official policies.
Warranty Service
If you experience an issue with a Yarbo product purchased through ASIRRIS, please contact us and provide the relevant information regarding the product and the issue encountered.
Depending on the nature of the issue, remote troubleshooting may be required before a repair or replacement is authorized.
If the issue qualifies for warranty coverage, Yarbo will determine the appropriate repair or replacement procedure in accordance with its applicable policy. Shipping fees may apply depending on the circumstances.
Main Exclusions
Yarbo’s warranty does not generally cover normal wear and tear, damage caused by misuse or improper maintenance, unauthorized repairs or modifications, the use of non-approved components, certain environmental or weather-related damage, cosmetic damage that does not affect functionality, or use in commercial, professional, or rental environments.
Coverage is also limited to the original country of purchase and requires valid proof of purchase.
Official Terms
Yarbo’s warranty, return, and protection policies may be modified by the manufacturer. Yarbo’s official terms in effect at the time of purchase will prevail.
Purchasing a Yarbo product through ASIRRIS does not limit any rights the consumer may have under applicable law.
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TERRAMOW
Warranty Coverage and Duration
1.1. Warranty Effective Date
(1) RoboTerra Limited (“the Company”), authorized by Shenzhen Muxin Intelligent Technology Co., Ltd., warrants that the products and major components are free from defects in materials and workmanship under normal use and maintenance, for the periods specified below, starting from the original purchase date.
(2) If valid proof of purchase is not available, the warranty start date will be determined as follows:
(a) the system-recorded first use date (e.g., first mowing session or first Wi-Fi connection);
(b) if no record exists, ninety (90) days after the production date.
(3) Any alternative warranty start date or duration must be agreed in writing between the purchaser and the Company.
1.2. Warranty Service
(1) During the warranty period, the Company will, at its discretion, repair or replace defective parts or products at no charge. Replacement items may be refurbished but will be in full working condition and covered under the remaining warranty of the original product.
(2) If a repair or replacement is not feasible due to unavailability or discontinuation, the Company may provide a functionally equivalent substitute.
(3) Replaced parts or products will become the property of the Company.
(4) Warranty services are limited to the scope expressly stated in this policy..
1.3.Warranty Coverage
The limited warranty duration varies for different products and components, as detailed in the table below:erraMow V Series:
| Components | Standard Warranty Duration |
|---|---|
| V600/V1000 Robotic Mower | 3-year warranty |
| Base Station | 3-year warranty |
| Power Adapter | 3-year warranty |
| Battery Pack | 2-year warranty |
| Decoration/Appearance | No covered |
| Cutting Blade Kit | No covered |
| Other Accessories (screws, hex key) | No covered |
| Cellular Traffic Package & pre-install SIM card | Non-refundable/non-returnable once activated |
1.4 Pre-Installed SIM Card Validity Policy
V Series: The SIM card service will be terminated if the card is not activated within two (2) months of delivery, or if there is no top-up activity within six (6) months after the data expires.
* You also have the option to use a personal SIM card from your preferred provider.
1.5 Cross-Region Warranty Limitation
TerraMow products are covered by a regional warranty based on the original country or region of purchase. Each regional warranty service (such as North America, Europe, Australia, etc.) operates independently.
If a product purchased in one region is used or shipped to another region, warranty coverage will not automatically apply. TerraMow may, at its discretion, provide repair or replacement support, but additional costs — including shipping, customs duties, taxes, or service fees — will be the responsibility of the customer.
Service availability, parts compatibility, and repair turnaround times may also vary by region. For more information or case-by-case support, please contact the TerraMow Support Team at support@terramow.com
2. Warranty Exclusions
The warranty does not cover:
(1) Claims made by third parties.
(2) Unauthorized modifications or alterations.
(3) Failure to follow official documentation (manuals, guides, specifications, in-app notices). If discrepancies exist between versions, the latest English version on the Company’s website prevails.
(4) Use of non-approved accessories or parts.
(5) Damage caused by misuse, negligence, accidents, or foreign objects.
(6) Damage caused by natural disasters or force majeure events.
(7) Complaints unrelated to product performance (e.g., color, appearance, design).
(8) Improper configuration or unsupervised use during perimeter or edge setup, including damage to property, persons, or equipment.
(9) Indirect, incidental, or consequential damages, including lost profits, business opportunities, or data loss.
Limitation of Liability: In all cases, the Company and its affiliates, suppliers, or resellers’ total liability will not exceed the product purchase price.
3. Out-of-Warranty Service
(1) After the warranty period expires, the Company provides free technical consultation.
(2) Repair services, including parts and labor, will be chargeable to the purchaser.
(3) Shipping costs to and from the repair center are the responsibility of the purchaser.
(4) Products must be securely packaged for return. Original packaging is recommended; if unavailable, the Company can provide or sell suitable packaging.
(5) The Company is not responsible for damage or loss during transit if adequate packaging is not used.
4. Purchases from Retailers or Distributors
For products purchased from the Company’s retailers or distributors:
(1) For products purchased through authorized retailers or distributors, the Company provides technical support.
(2) Warranty claims, repairs, or replacements are handled exclusively by the original retailer or distributor.
(3) Purchasers should contact the original seller directly for such services.
5. Warranty Claim Procedure
To initiate a warranty claim, you need to meet the following requirements:
(1) Contact the Company’s Customer Support, or the original seller if purchased through a retailer/distributor.(2) Provide the product ICCID number and valid proof of purchase from an official channel.
(3) Return the product to the designated repair center in secure packaging. Original packaging is recommended; if unavailable, the Company can provide or sell suitable packaging.
- If a product is found to be outside warranty coverage, the Company reserves the right to charge for service calls, transport, repairs, or diagnostics.
- The Company is not liable for loss or damage in transit if adequate packaging is not used.
6. Fees and Conditions
This section outlines the potential costs associated with repairs or replacements under and outside of warranty. Some services are covered under warranty, while others may involve fees for parts, repairs, or shipping, depending on the issue and warranty status.| Item |
Under Warranty |
Out of Warranty |
|---|---|---|
| Replacement Parts |
the Company |
Buyer |
| Repair Costs |
the Company |
Buyer |
| Shipping to the Repair Center |
the Company |
Buyer |
| Return Shipping to Buyer |
the Company |
Buyer |
| Technical Support | Free (lifetime) | |
| Packaging |
Recommended; Company may supply if needed |
The buyer may purchase from the Company |
| Extended Warranty |
Buyer |
Buyer |
7. Limitation of Liability
1. The Company’s maximum liability is limited to repair, replacement, or technical support for products purchased through official channels (including the Company website, Kickstarter, or authorized stores).
2. The Company is not liable for indirect, incidental, or consequential damages.
8. Legal Rights and Governing Law
This warranty gives you specific legal rights. You may also have other rights that vary by state, province, or country.
Any dispute arising from or in connection with this warranty shall be primarily governed by the laws of the Hong Kong Special Administrative Region of China.
9. Modifications
The Company reserves the right to amend, modify, or terminate this warranty policy at any time without prior notice. Changes apply prospectively and do not affect prior purchases.By purchasing and using our products, you acknowledge that you have read, understood, and agree to the terms and conditions of this warranty policy. Any questions, please contact us.
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BEATBOT
Manufacturer Limited Warranty
Eligible Beatbot products purchased through ASIRRIS are covered by the Beatbot Manufacturer Limited Warranty, subject to Beatbot’s applicable terms, conditions, and exclusions. Beatbot’s warranty applies to eligible products purchased through authorized dealers.
Warranty coverage varies by model:
3-Year Warranty
- AquaSense X
- AquaSense 2
- AquaSense 2 Pro
- AquaSense 2 Ultra
- Sora 70
- iSkim (2026)
2-Year Warranty
- Sora 10
- Sora 30
- iSkim Ultra
The warranty covers defects in materials and workmanship under normal use in accordance with Beatbot’s official instructions and product specifications.
Consumable parts, including filter baskets and roller brushes, are subject to separate and limited coverage under Beatbot’s applicable terms.
Warranty Period Commencement
The warranty begins on the original purchase date shown on the sales receipt or invoice.
For pre-ordered products, the warranty begins on the date the product is shipped from the local warehouse.
Warranty Service
If you experience an issue with a Beatbot product purchased through ASIRRIS, please contact us and provide the relevant information regarding the product and the issue encountered.
Depending on the nature of the issue, remote diagnosis, specific troubleshooting procedures, or a software update may be required. If the issue persists, the product may need to be shipped to Beatbot or a designated service center for inspection.
For issues covered under warranty, Beatbot may repair or replace the affected product or component in accordance with its applicable policy.
Main Exclusions
Beatbot’s warranty does not generally cover damage resulting from improper installation or use, failure to follow manufacturer instructions, unauthorized repairs or modifications, use of unauthorized parts, external factors, or issues unrelated to product quality.
Valid proof of purchase may be required to obtain warranty service.
Official Terms
Beatbot’s warranty policies may be modified by the manufacturer. Beatbot’s official terms in effect at the time of purchase will prevail.
Purchasing a Beatbot product through ASIRRIS does not limit any rights the consumer may have under applicable law.
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AIRSEEKERS
Manufacturer Limited Warranty
Eligible AIRSEEKERS robotic lawn mowers purchased through an authorized retailer are covered by the AIRSEEKERS Manufacturer Limited Warranty, subject to AIRSEEKERS’ applicable terms, conditions, and exclusions.
Most major components are covered for 3 years from the date the product is received.
Coverage includes:
- Drive wheel motors: 3 years
- Mowing motor: 3 years
- Vision module: 3 years=PCBA: 3 years
- Charging station: 3 years
- RTK base station: 3 years
- Battery pack: 2 years
The warranty covers defects in materials and workmanship under normal use when the product is operated and maintained in accordance with AIRSEEKERS’ official instructions.
Valid proof of purchase may be required to obtain warranty service.
Wear Parts
Parts subject to normal wear and tear are not covered by the standard warranty.
These include blades, the blade disc, blade disc protective strip, certain wheels and tires, and other components or accessories considered wear items.
These components should be inspected, maintained, and replaced when necessary in accordance with the manufacturer’s recommendations.
Warranty Service
If you experience an issue with an AIRSEEKERS product purchased through ASIRRIS, please contact us and provide the relevant information regarding the product and the issue encountered.
Depending on the nature of the issue, remote troubleshooting may be required before a return or repair is authorized.
If the issue qualifies for warranty coverage, AIRSEEKERS will provide the applicable repair or replacement service in accordance with its current policy.
If the issue is not covered by warranty, charges related to inspection, parts, labor, transportation, or other services may apply.
Returns and Exchanges
AIRSEEKERS provides a 30-day return period from the date the product is received, subject to the conditions of its official Return and Exchange Policy.
Returned products must generally be complete, include all accessories and the user manual, remain in the original packaging, and be free from damage caused by improper use.
For returns unrelated to product quality issues, return shipping costs as well as certain transaction, inspection, cleaning, or handling fees may be the responsibility of the customer.
AIRSEEKERS’ currently published fees vary depending on the condition of the returned product:
- Unopened: 4% transaction fee
- Opened but unused: 4% transaction fee + 4% additional fee
- Opened and used: 4% transaction fee + 10% additional fee
For eligible exchanges involving shipping damage, an incorrect product, or a confirmed manufacturing defect, applicable shipping costs are covered in accordance with AIRSEEKERS’ policy.
All return and exchange requests remain subject to assessment and approval under the manufacturer’s official terms.
Main Exclusions
AIRSEEKERS’ warranty does not generally cover normal wear and tear, damage resulting from improper installation or use, inadequate maintenance, unauthorized modifications or repairs, use of unauthorized components or accessories, accidents, improper cleaning, external or environmental factors, or cosmetic damage.
Products with removed or altered serial numbers or identification labels may also be excluded.
Official Terms
AIRSEEKERS’ warranty, return, and service policies may be modified by the manufacturer. AIRSEEKERS’ official terms in effect at the time of purchase will prevail.
Purchasing an AIRSEEKERS product through ASIRRIS does not limit any rights the consumer may have under applicable law.
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ROBOTIN
Return, Refund & Warranty Policy
This policy applies to Robotin R2 Pro products purchased in Canada through ASIRRIS INC., an authorized Robotin dealer.
30-Day Return Policy
You may request a return within thirty (30) days of receiving your Robotin R2 Pro.
All returns require prior authorization. Customers who purchased their Robotin R2 Pro through ASIRRIS INC. must contact ASIRRIS first to initiate the return process.
Once a return is approved, a Return Authorization (RA) number will be issued. Where return shipping is covered under this policy, a prepaid return shipping label will also be provided.
Where return shipping is the customer's responsibility, the customer may arrange their own carrier or request a shipping label and have the cost deducted from the applicable refund.
Products returned without a Return Authorization number cannot be accepted and may be refused by the receiving warehouse.
Once the Return Authorization is issued, the returned unit must reach the designated warehouse within fifteen (15) days.
If the unit arrives after this period, the return may be declined or an additional deduction may apply. The customer will be informed before either action is taken.
Where return shipping is the customer's responsibility, the product remains at the customer's risk until it reaches the designated warehouse. A tracked shipping service is therefore recommended.
Return Condition Requirements
Robotin understands that a floor-cleaning robot must be used in order to properly evaluate it. Testing the product does not automatically void your right to return it.
To qualify for a full refund, the returned unit must be:
- Complete, including the main unit, both modules, base station, all accessories, cables and documentation;
- Packed in the original carton and protective inserts, where these are still available;
- Drained of water and cleaned of debris, with the dust bin and tanks emptied; and
- Free of damage beyond normal traces resulting from a short trial period.
An incomplete unit will not automatically be refused. However, the replacement value of any missing items will be deducted from the applicable refund.
If the original carton or protective inserts are missing, the cost of repackaging will be deducted from the refund rather than automatically refusing the return.
Refunds, Return Shipping & Restocking Fees
| Situation | Report Within | Resolution | Return Shipping | Restocking Fee |
|---|---|---|---|---|
| Damaged in transit | 7 days of delivery | Full refund of the item price and original shipping paid, or a free replacement | Covered | None |
| Wrong item sent | 30 days of delivery | Full refund of the item price and original shipping paid, or correct item sent free of charge | Covered | None |
| Dead on arrival (DOA) | 30 days of delivery | Free replacement or full refund of the item price and original shipping paid | Covered | None |
| Change of mind — unopened and unused | 30 days of delivery | Full refund of the item price. Original shipping is not refunded | Customer's responsibility | None |
| Change of mind — opened or tested | 30 days of delivery | Refund of the item price less applicable restocking deduction. Original shipping is not refunded | Customer's responsibility | 15% |
| Unit returned incomplete | 30 days of delivery | Applicable refund less the replacement value of missing parts | Customer's responsibility | 15% + missing parts |
| Fault arising after the first 30 days | Within 12 months of delivery | Repair or replacement under warranty. No refund | Covered | Not applicable |
| Consumable or wear part faulty on arrival | See applicable period below | Free replacement part | No return required | Not applicable |
Where a restocking deduction applies, it is calculated on the price paid for the unit, excluding taxes.
Original shipping charges are refunded only where the return results from a fault, damage, or an error on the seller's or manufacturer's side.
Products Damaged on Arrival
Please inspect your delivery upon arrival.
If the carton or unit is visibly damaged, photograph the damage before unpacking further and report it within seven (7) days of delivery.
A replacement will be arranged at no cost to the customer, and the applicable carrier claim will be handled accordingly.
Reports submitted after seven (7) days may still be accepted at Robotin's discretion. However, recovery from the carrier may no longer be possible, and additional evidence may be requested.
Faulty Units & 12-Month Warranty
A unit that fails within thirty (30) days of delivery is treated as Dead on Arrival (DOA).
In this situation, the unit will be replaced and shipping in both directions will be covered.
After the first thirty (30) days, faults are handled under the Robotin limited warranty, which covers defects in materials and workmanship for twelve (12) months from delivery.
During the applicable warranty period, warranty service, replacement parts and shipping in both directions are provided free of charge for covered defects.
This warranty is provided in addition to any applicable legal warranty or consumer rights available in the customer's province.
Parts & Consumables — Defect Reporting
Brushes, rollers, filters, mop pads, seals, tyres and water tanks are considered consumable and wear items and are not covered by the standard 12-month product warranty.
However, these items are covered against defects that were already present when the product reached the customer. Normal wear and consumption resulting from use are not considered defects.
The applicable reporting period begins on the day the Robotin R2 Pro is activated in the Robotin app. Activation is recorded against the unit's serial number.
Brushes, filters and mop pads:
Defects must be reported within 7 days of activation.
Rollers, seals, tyres, water tanks and all other wear parts and accessories:
Defects must be reported within 30 days of activation.
Absolute deadline for all consumable and wear parts:
Regardless of activation, defects must be reported no later than 60 days from the delivery date.
If the product has not been activated in the Robotin app, the activation-based periods do not begin. In this situation, the 60-day deadline from the delivery date is the applicable limit.
The 60-day deadline applies in all cases.
If a defect report is accepted, a replacement part will be provided free of charge. The faulty consumable or wear part does not need to be returned with the machine.
After these periods expire, replacement parts and consumables may be purchased from Robotin or, where available, through ASIRRIS INC.
Returns That Cannot Be Accepted
The following are not eligible for return under this policy:
- Units returned without a Return Authorization number;
- Damage caused by accident or misuse;
- Damage caused by liquids other than clean water and approved cleaning solutions;
- Damage resulting from unauthorized modification or repair;
- Damage resulting from use outside the operating conditions stated in the user manual;
- Custom, personalized or clearly identified final-sale items; and
- Units purchased from a seller who is not an authorized Robotin dealer.
Refund Processing
Once a returned product reaches the designated warehouse, it will be inspected within five (5) business days.
Approved refunds will be issued to the original payment method within ten (10) business days following inspection.
For Robotin products purchased through ASIRRIS INC., ASIRRIS will issue the applicable refund according to the same timeline.
Please note that banks and card issuers may require additional processing time before the credit appears on the customer's account.
If an approved refund has not been received fifteen (15) business days after notification of its approval, please contact ASIRRIS.
If a returned unit does not meet the return conditions described above, the customer will be notified within five (5) business days following inspection.
The unit may then either be:
- Returned to the customer at their expense; or
- Disposed of upon the customer's written instructions.
Exchanges
The fastest way to exchange a Robotin product is to return the original item for a refund and place a new order.
If the exchange is required because the original product is faulty, damaged or incorrect:
- No restocking deduction applies; and
- Shipping in both directions is covered.
How to Request a Return, Refund or Warranty Service
For Robotin R2 Pro products purchased through ASIRRIS INC., ASIRRIS is your first point of contact for return requests, refunds and warranty assistance.
Customers must obtain a Return Authorization before shipping a product.
Robotin customer support is provided in English.
