Commercial Manufacturer Policies
The following manufacturer policies apply to eligible commercial robotic products purchased through ASIRRIS INC.
Commercial products are subject to manufacturer-specific warranty and service conditions. Due to the professional nature of these products, warranty claims, technical support, repairs, and replacements may require diagnosis and approval before service is provided.
ASIRRIS acts as your local point of contact for eligible commercial products purchased through us and will assist with the applicable manufacturer support and warranty process.
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AOTINGBOTS
Commercial Warranty
AOTINGBOTS provides limited warranty coverage for eligible commercial robotic products under normal operating conditions.
The standard warranty expires at the earlier of:
- 12 months from the date of first commercial activation, or
- 18 months from the date the product leaves the AOTING factory
The applicable warranty period is determined according to AOTING's shipping documentation or backend activation records.
Warranty coverage applies to eligible failures resulting from defects in materials, workmanship, software, or functional design under normal operating conditions and in accordance with AOTING's official operating instructions.
Warranty Service
Depending on the nature of the issue, warranty service may include:
- Technical diagnosis and troubleshooting
- Repair
- Replacement of eligible defective components
- Software or firmware support
- Manufacturer technical assistance when required
ASIRRIS provides first-level assistance and will coordinate with AOTING when manufacturer-level technical support is required.
For issues confirmed by AOTING to be covered under warranty, eligible replacement parts are provided in accordance with the manufacturer's applicable warranty and service terms.
Consumable & Wear Parts
Consumable components and parts subject to normal wear are not covered by the standard operational warranty.
These may include items such as roller brushes, dust bags, and other consumable components identified by AOTING for the applicable product.
Suspected manufacturing defects or transportation damage affecting consumable components may be subject to separate manufacturer review under AOTING's applicable terms.
What Is Not Covered
Warranty coverage does not generally apply to damage or failures resulting from:
- Improper use, setup, operation, or maintenance
- Failure to follow official operating instructions or maintenance requirements
- Unauthorized repairs, modifications, or disassembly
- Use of unauthorized or non-OEM parts or accessories
- Accidents, collisions, falls, or other external damage
- Water or liquid ingress resulting from improper use
- Operation outside the environmental conditions specified for the product
- Normal wear, aging, or gradual performance degradation
- Force majeure or external events beyond the manufacturer's control
- Removal, alteration, or damage to the product's serial number or identification markings
These exclusions are subject to AOTING's official warranty terms and assessment of the circumstances.
Extended Warranty
Extended warranty coverage of up to 24 additional months beyond the standard warranty period may be available for eligible AOTINGBOTS products.
Availability, duration, conditions, and pricing may vary by product and must be confirmed with ASIRRIS. Extended warranty coverage is subject to approval and the applicable terms established by AOTING.
Warranty Claims & Technical Support
Customers experiencing a technical issue should contact ASIRRIS first.
Please provide the product information, proof of purchase, serial number, and a detailed description of the issue. Photos, videos, screenshots, machine logs, error messages, or other technical information may also be requested to assist with diagnosis.
ASIRRIS will evaluate the situation and coordinate with AOTING when manufacturer involvement is required.
Official Terms
AOTING's warranty and service policies may be updated by the manufacturer. The applicable manufacturer terms and contractual conditions in effect for the product concerned will prevail.
Nothing in this policy limits any rights that may apply under applicable law.
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ORIONSTAR
Commercial Warranty & Maintenance Coverage
OrionStar provides a standard 12-month (365-day) maintenance period for eligible commercial robotic products.
The maintenance period begins when the final customer purchases the product from the distributor and activates or resets the product. If a product remains unactivated for more than 16 months from the shipment date, the standard maintenance period may expire in accordance with OrionStar's applicable terms.
Coverage by Component
Whole Machine
12 months (365 days)
Battery
12 months (365 days) or 300 charging cycles, whichever comes first.
Consumable Items
Certain consumable components identified by OrionStar may be covered for up to 12 months under the applicable maintenance terms. These may include silicone components such as casters, rubber gaskets, and seals.
Warranty & Maintenance Service
OrionStar's standard maintenance coverage applies to eligible hardware failures resulting from hardware performance or quality issues under normal use.
Depending on the diagnosis and eligibility of the product, service may include:
- Technical troubleshooting and diagnosis
- Remote support for pre-installed software
- Repair of eligible hardware failures
- Replacement of eligible defective components
- Manufacturer technical assistance when required
For eligible failures confirmed by OrionStar, required repair materials or replacement parts may be provided in accordance with the manufacturer's applicable maintenance terms.
ASIRRIS acts as the first point of contact for OrionStar commercial products purchased through us and coordinates with OrionStar when manufacturer-level assistance is required.
What Is Not Covered
Maintenance coverage may not apply to failures or damage resulting from:
- Improper use, operation, maintenance, storage, installation, or assembly
- Failure to follow the manufacturer's instructions
- Unauthorized repair, modification, disassembly, or alteration
- Use of unauthorized or non-OrionStar components, accessories, or software
- Accidents, collisions, drops, or other external or mechanical damage
- Improper electrical supply, excessive temperature, water or liquid ingress, or operation outside specified environmental conditions
- Damage caused by external substances, environmental conditions, or other improper use
- Normal wear, aging, or deterioration not resulting from an eligible hardware defect
- Removal or alteration of serial numbers, factory labels, or identification markings
- Force majeure or other events outside the manufacturer's control
Coverage remains subject to OrionStar's applicable maintenance terms and assessment of the reported issue.
Extended Maintenance
Extended maintenance coverage of up to four additional years may be available for eligible OrionStar products, providing up to five years of total maintenance coverage from the applicable activation date.
Extended maintenance must be purchased within the eligibility period established by OrionStar. Availability, duration, conditions, and pricing vary by product and must be confirmed with ASIRRIS.
Extended maintenance remains subject to OrionStar's approval and applicable terms.
Warranty Claims & Technical Support
For technical support or warranty-related requests, customers must first contact ASIRRIS.
Please provide the product information, proof of purchase, serial number, and a detailed description of the issue. Photos, videos, screenshots, diagnostic information, logs, or error messages may also be requested when necessary.
ASIRRIS will perform an initial assessment and coordinate with OrionStar when additional manufacturer assistance is required.
Official Terms
OrionStar's maintenance and warranty terms may be updated from time to time. The applicable manufacturer terms and contractual conditions in effect for the product concerned will prevail.
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Important Information
Manufacturer warranty and service coverage applies only to eligible products and is subject to the terms, conditions, limitations, and exclusions established by the applicable manufacturer.
Warranty eligibility does not automatically guarantee product replacement. Technical diagnosis, repair, component replacement, or other corrective action may be required depending on the nature of the issue.
Customers are responsible for operating and maintaining their equipment according to the manufacturer's user manuals, maintenance instructions, and recommended operating conditions.
Manufacturer policies may be updated from time to time. The applicable policy in effect at the time of purchase will apply.
For warranty claims, technical assistance, or questions regarding coverage for a commercial product purchased through ASIRRIS, please contact us through our Contact Page.
