Manufacturers’ Policies

• If the return is initiated for non-defective/non-error-related reasons (e.g., change of mind, accidental order), Beatbot may charge shipping fees for the return
• If the return is due to Beatbot's error (e.g., damaged/defective products, incorrect product shipped), Beatbot will fully cover return shipping fees. A prepaid return shipping label will be provided in such cases
• Original payment method refunds are required unless otherwise mutually agreed

Process of Return and Refund

• Request a refund. Please email to service@beatbot.com to submit a request, which needs to include your proof of purchase and SN code of the product. Once submitted, Beatbot will reply to you within 1 business day
• Ship your product. If Beatbot confirm your purchase is eligible for return, Beatbot will send you a prepaid shipping label via email. Please then send the product to Beatbot's designated repair service center. After the product is shipped, please email beatbot the name of the shipping company and tracking number to help beatbot quickly match your return order
• After receiving your product, Beatbot will conduct a thorough inspection. If it is determined that the product is eligible for a refund, Beatbot will start the refund process. Inspection may take 1-3 business days
• Refund. The refund process may take 3-10 business days. If you have not received the refund after 14 business days, please contact us via service@beatbot.com

Purchase Order Cancellation

• Beabot accepts purchase order cancellation before product shipment (for standard products) or before the start of production (for customized products)
• For standard products, cancellations made within 24 hours of order placement incur no cancellation fees
• Purchase orders become non-cancelable once the product has been shipped

Warranty Policy

By using your Beatbot product, you agree to be bound by this Beatbot Limited Warranty Policy (hereinafter referred to as "Warranty"). Do not use your Beatbot product until you have read the terms of this Warranty. 

Scope and Coverage of Warranty

This Warranty exclusively applies to Beatbot products you purchased directly from Beatbot or its authorized dealers for personal use, including new products and certified refurbished/renewed products. By utilizing your Beatbot product, you acknowledge and agree to be bound by this Warranty. Under this Warranty, Beatbot warrants that each Beatbot product purchased will be free from defects in materials and workmanship under normal use, as per Beatbot's published product materials, during the specified warranty period. The warranty period varies by product and part. Please refer to the table below for specific details.

Warranty Period (Months)

Warranty Period Commencement

The warranty period commences on the original date of purchase as indicated on your sales receipt or invoice. For pre-ordered products, the warranty starts from the shipping date from the local warehouse.

Transportation Liability

When receiving services, if Beatbot is responsible for transportation, Beatbot's liability is limited to any loss or damage incurred to your Beatbot product during Beatbot's possession or transportation.

 What Will Beatbot Do

Beatbot will endeavor to diagnose and resolve your issue via telephone or email. In some cases, Beatbot may direct you to download or install specific software updates. If the issue persists despite these efforts, you may be required to ship the product to Beatbot or a designated service center for further examination.

What This Warranty Does NOT Cover

This Warranty does not cover the following:

• Damage caused by improper installation, misuse or operation not following Beatbot’s official instructions or user manuals;
• Damage caused by unauthorized repair, alter, modification or disassembly;
• Damage caused by unauthorized service providers;
• Damage caused by compatibility or reliability issues due to unauthorized third-party parts;
• Loss or damage of data resulting from using Beatbot products;
• Failures or damages caused by third-party products;
• Damage caused by external sources or factors, such as falls, extreme temperatures, extreme water environment;
• Products or parts with altered identification labels or from which the identification label has been removed;
• Non-quality-related issues;
• Products without valid proof of purchase;
• Lost or stolen products;
• Items beyond their warranty period;
• Items that have been refunded;
• Items purchased from unauthorized resellers;
• Items repaired, altered, modified or disassembled by unauthorized third parties.
• Free products.

Besides, Beatbot is not liable for the return of your personal items sent to Beatbot, any damage or loss incurred during transit of your personal items or any non-quality related warranty claims of Products.

Product and Part Replacement

Upon replacement, the exchanged product or part becomes the property of Beatbot, and the replacement becomes yours. Replacement products or parts may not be new but will be in good working condition and at least functionally equivalent to the original, with the remainder of the original warranty period applying.

Shipping Arrangements

Customers are responsible for arranging shipment to Beatbot’s local service center or Beatbot factory for diagnosis. If the issue is covered under this Warranty, Beatbot will repair or replace the product, and then return the product at no cost to the customer. Otherwise, Beatbot or the designated service center may charge a shipping fee.

 DOA Policy

For products received defective, damaged, or non-functional (“DOA”), please contact Beatbot within 30 calendar days of delivery to initiate a replacement/refund assessment. All DOA claims must be filed within this period. Eligible replacement will be processed within 14 calendar days of Beatbot receiving the returned product in its original condition, including all accessories, attachments, and undamaged packaging materials.

How to Obtain Warranty Service

For warranty issues, please contact Beatbot for obtaining warranty service. You need to provide valid proof of purchase, receipt or order number (for direct sales), and the product's serial number. Services not covered by this Warranty may incur charges. Warranty service is only available in the Beatbot service area where the product was purchased by you.

Your Other Rights

This Warranty provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction, or under a written agreement with Beatbot. Nothing in this Warranty affects your statutory rights, including the rights of consumers under laws or regulations governing the sale of consumer products that can not be waived or limited by agreement.  

Limitation of Warranty

To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. Beatbot disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, Beatbot limits the duration and remedies of such warranties to the duration of this express warranty and, at Beatbot's option, the repair or replacement services described below. Some states (countries and provinces) do not allow limitations on how long an implied warranty (or condition) may last, so the limitation described above may not apply to you.

_______________________________________________________________________________________________

AIRSEEKERS

Warranty & Return Policy 

Warranty Overview

AIRSEEKERS guarantees that its robotic lawn mowers are free from defects in materials and workmanship under normal residential use. This limited warranty applies only to products purchased from authorized sellers and is valid from the date of delivery.

To benefit from the warranty:

• Proof of purchase (invoice or order number) is required.
• The product must be used and maintained according to the official user manual.
• The product must not be disassembled, modified, or repaired by unauthorized parties.

Warranty Coverage – Robotic Lawn Mower Components

The following components are covered under warranty when used under normal conditions:

Core Components

Battery Warranty Exclusions

The battery warranty does not cover:

• Voltage abnormalities
• Improper charging or discharging
• Damage caused by misuse, modification, or abnormal operation

Consumable Parts (Not Covered by Warranty)

The following parts are considered wear-and-tear consumables and are not covered under warranty:

• Driven wheels
• Mowing disk
• Mowing disk protective strip
• Blades (recommended replacement every 6 months)
• Driving wheel tires

These components require routine inspection, cleaning, and replacement as part of normal maintenance.

Items Not Covered by Warranty

The warranty does not apply to:

• Damage caused by misuse, accidents, neglect, improper maintenance, or unauthorized repairs
• Cosmetic damage and normal wear
• Water damage caused by improper cleaning
• Damage caused by force majeure (fire, lightning, floods, natural disasters)
• Promotional items or free giveaways

Warranty Service Procedure

1. Contact AIRSEEKERS Customer Support at support@airseekers.ai with proof of purchase and product serial number.
2. After verification, you will receive service instructions and a return address if required.
3. The product will be inspected by the service team.
4. If the issue is covered under warranty, repair or replacement will be provided free of charge.
5. If the issue is not covered, a repair quote will be issued for approval before proceeding.

Typical processing time: 5–7 business days after receipt.

Return & Refund Policy

Return Window

• 30 days for unopened, unused, and unactivated products
• 30 days for products with verified manufacturing defects
• 14 days for functional products returned due to dissatisfaction

All returns must include original packaging, accessories, manuals, and proof of purchase.

Return Shipping Costs

• If the return is due to a confirmed manufacturing defect, return shipping costs will be covered.
• For all other returns, the customer is responsible for return shipping and any applicable handling or cleaning fees (minimum USD $30).

Refund & Exchange Process

1. Contact support to request a return authorization.
2. Ship the product according to provided instructions.
3. After inspection, a refund or exchange will be processed.

Refund timeline:

• 7–14 business days after inspection
• Up to 30 days for opened or used products

Approved exchanges are typically shipped within 5 business days after return approval.

Important Notes

• AIRSEEKERS reserves the right to refuse warranty or return requests if conditions are not met.
• Warranty rights may vary depending on local consumer protection laws.
• This policy does not affect statutory consumer rights.

_______________________________________________________________________________________________

SVEAVERKEN

Warranty & After-Sales Policy

The following information summarizes the after-sales, warranty, and return conditions established by the manufacturer Sveaverken for the Sveabot S100 Pro M.
This policy is provided for informational purposes and reflects the manufacturer’s official guidelines.

Warranty Coverage

Sveaverken provides a standard manufacturer warranty of 12 months, starting from the date the product is received by the authorized reseller.

• Coverage applies to manufacturing defects and material or workmanship issues.
• Warranty service requires valid proof of purchase.
• If proof of purchase is unavailable, the warranty period may be calculated based on the product’s serial number and production date.

The warranty covers major electronic and mechanical components during the standard warranty period.

Extended Warranty Options

Sveaverken may offer optional extended warranty coverage, subject to availability and manufacturer validation.

• Extended warranty must be purchased before the current warranty expires
• Coverage must remain continuous
• Extensions may be available for up to 5 years

Extended warranty availability and pricing are handled in coordination with the manufacturer.

Warranty Exclusions

The manufacturer warranty does not cover:

• Normal wear and consumable parts (including brushes, pads, and rubber components)
• Damage caused by improper use, incorrect installation, or failure to follow the user manual
• Damage caused by accidents, misuse, unauthorized repairs, or modifications
• Damage caused by external factors such as water intrusion, chemicals, extreme weather, or natural disasters
• Products with altered or damaged serial numbers or warranty labels

After-Sales Service Process

In the event of a technical issue:

1. Initial diagnosis is performed remotely.
2. If the issue cannot be resolved remotely, additional service solutions are arranged according to the manufacturer’s procedures.
3. Resolution timelines are communicated once the issue has been assessed.

ASIRRIS assists customers throughout the after-sales process and coordinates directly with the manufacturer when required.

Paid Services (Out of Warranty)

If the product is outside the warranty period or the reported issue is not covered under the manufacturer’s warranty, paid service may be required.

All paid repair, maintenance, and diagnostic services are handled by the manufacturer or its authorized service partners.

Paid services may include:

• Technical diagnostics and troubleshooting
• Replacement parts
• Repair labor
• Transportation or service fees, where applicable

Service availability, pricing, and repair decisions are determined by the manufacturer according to its service standards.

ASIRRIS does not perform repairs or paid technical services and may assist solely by facilitating communication between the customer and the manufacturer when required.

Returns & Replacements

According to Sveaverken’s manufacturer policy:

• Returns or replacements may be accepted for confirmed manufacturing defects within a limited timeframe after delivery
• Products must be unused, complete, and in original condition
• Shipping damage must be reported immediately upon delivery

All return or replacement requests are subject to manufacturer validation.

Important Notice

This manufacturer policy is provided as a reference.
ASIRRIS acts as an authorized reseller and facilitates warranty and after-sales service in coordination with the manufacturer.
Final warranty approval, repair decisions, and service conditions remain subject to the manufacturer’s confirmation.