Manufacturers’ Policies

Return, Refund, and Exchange Policies

BESTMOW

Effective Date: August 7, 2025

By purchasing, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.

1. Return Eligibility

The Manufacturer offers a 30-day return policy for eligible products. To qualify for a return, the following conditions must be met:

a) The return request must be submitted within thirty (30) days of product receipt.

b) Once approved, the customer must return the product within fourteen (14) calendar days.

c) The product must be in Good Working Condition, defined as:

    • Fully operational and free of functional defects
    • No excessive physical damage (minor scratches/scuffs acceptable)
    • Returned with all original components and accessories, including cutting disc, antenna, charger, and docking station

d) Products showing signs of excessive damage (e.g., cracked housing, broken ports, water intrusion, tampering, or unauthorized repairs) are not eligible for return, refund, or exchange.

2. One-Time Purchase Refund Terms

Customers may cancel a purchase and return the product within 30 days of delivery, provided that:

  • The product is in original or like-new condition
  • All accessories are returned
  • The original or equivalent packaging is used

A 5% processing fee may be deducted for voluntary cancellations.

If the unit shows signs of damage or excessive wear, a restocking or repair fee (up to 10%) may apply.

Note on Pricing:
The Manufacturer reserves the right to adjust product pricing in accordance with market conditions and promotional strategies. Refunds will be based on the amount actually paid at the time of purchase, not on the listed or current prices.

3. Shipping Instructions

  • Use the original packaging or an equivalent sturdy container.
  • A $ 29.99 USD repackaging fee applies if the original packaging is unavailable.
  • Deductions may apply for missing or damaged components.

4. Exchange Policy

a) Verified product defects during the active subscription or under the one-time purchase warranty may qualify for an exchange.

b) A replacement will be shipped within five (5) business days upon return inspection.

c) If the original unit is not returned within 30 days, the exchange request becomes void.

BESTMOW Customer Support:  

Email: support@bestmow.com 

Phone: (800) 882-2131

_______________________________________________________________________________________________

YARBO

Refund & Exchange Policy

Your satisfaction is our top priority. If the product you received did not meet your expectations or was defective, you can refer to the following policies to request a refund or replacement in terms of your situation.

The warranty period, along with the 30-day return and 45-day replacement windows, will begin on whichever occurs first:

  • The date the Yarbo is activated.
  • Three (3) days after delivery of all components in the complete Yarbo set.

A complete Yarbo set includes:

  • Yarbo Core
  • First module
  • Accessory kit
  • Docking station
  • Battery

For customers who purchase a multi-in-one package, the warranty period for the second and third modules will commence on their respective activation dates or Three (3) days after delivery.

There is an exception to this warranty policy: for customers who purchase Yarbo Snow Blower Module after April 1st and to ensure them have time to test it on snow days, the warranty begins on November 1st.

However, for other units, the warranty policy will follow the above rules. Please note, if you activate Snow Blower Module before November 1, the warranty will start from the activation date.

If you plan to wait until winter to use Snow Blower Module, please avoid activating it early to ensure the warranty starts when you need it.

You can view the specific warranty dates directly in the Yarbo app under:

Privacy & Security > Warranty Management.

30-Day Return Policy

1. Yarbo offers a 30-day return policy. You may request a return at any time within thirty days of receiving the product, provided the following conditions are met:

       a.  The item must be returned in the original manufacturer's packaging. 

         If the original packaging is lost, and the customer requires a replacement, the cost of the packaging and shipping fees will be deducted from the refund amount. 

       b. The item must be complete with all accessories and documentation.
       c. The item must be in saleable condition.
       d. The customer is responsible for the cost of return shipping.
       e. Order Cancellation After Shipment.
         Once an order has been shipped, it may not be possible to cancel before delivery.
         If you request cancellation after dispatch but before delivery, we will attempt to intercept the shipment.
         Interception is not guaranteed. If successful, any interception fee charged by the carrier will be deducted from your refund.

2. Upon receipt, the item will undergo a quality inspection to ensure it meets our above standards. The refund amount will be determined based on the results of this inspection.

45-Day Replacement Policy

1. Upon receipt of your order, please conduct a thorough inspection of the products immediately. If you discover any defects, damage, or discrepancies, such as receiving the incorrect item or missing parts, contact us without delay. Prompt notification will allow us to assess the situation effectively and take appropriate actions to resolve the issue swiftly.

2. If the Yarbo sustains damage during transportation, or exhibits product quality or manufacturing defects, you are entitled to exchange it for a new unit within 45 days of receipt. Yarbo will cover the shipping costs. (Additional charges will be borne by the user for some remote areas.)

The product is considered non-refundable and non-replaceable under the following conditions:

  • The product is damaged by operating the product, not in accordance with the official instructions or maintenance guide.
  • Product failures are caused by the use of unauthorized components or accessories.
  • Product labels, serial numbers, waterproof marks, etc., show signs of tampering or alteration.
  • The product is damaged by uncontrollable external factors, including, but not limited to, fire, floods, high winds, or lightning strikes.

How to Return

To request a refund or replacement, please email us at support@yarbo.com. We will acknowledge receipt of your request and conduct an inspection. Once the inspection is complete, we will inform you whether your request for a refund or replacement has been approved. If approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

For a refund:

Upon receipt, a quality inspection will be conducted to determine if the standards are met. The decision regarding the refund amount will be based on the outcome of the inspection. You will be automatically refunded on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

For a replacement:

We will place a temporary hold on your credit card and promptly dispatch a new unit to you. Once you receive the replacement, we will arrange for the old unit to be picked up. The hold on your credit card will be released or refunded upon our receipt of the old unit. Please note that delivery times may vary.

Important Notes:

  • When requesting a replacement, please have your order number and a brief description of the reason for the return ready. This will help us process your request more efficiently.
  • Items sent back to us without first requesting a return will not be accepted.
  • Please retain the original carton and foam materials for 45 days from the date of unpacking and utilization, as these packaging materials will be required for any potential return or exchange procedures.

Repair and Warranty Services

We have established a global after-sales service team, along with local service partners, to provide prompt services to all our users worldwide. This includes a customer service center based in the US and local repair centers in core markets. To apply for repair service, please send your request to support@yarbo.com or contact us at +1(631)818-1850.

If the product is within the free warranty period and meets the criteria for free warranty repair services, the repair will be free of charge. Otherwise, you may be required to pay the repair fees. For more details, please refer to our warranty policy.

Yarbo Warranty Policy （2025）

2-Year Limited Warranty + Optional 3-Year Extended Coverage
Transparent. Flexible. Fully Protected.
Yarbo is committed to providing durable products and trusted service. We offer a 2-Year Standard Limited Warranty on all eligible products. Customers who purchase through our official website and authorized dealers may also choose to add a 3-Year Extended Warranty powered by AIG, for up to 5 years of total coverage. Not available for purchases made via third-party platforms.
Warranty Start Date

Warranty coverage begins on the earlier of:

Event Description
Activation Date The activation date of the product via the Yarbo App, or
Three (3) calendar days after delivery of the product to the customer’s address.
Delivery + 3 Days Three (3) days after all components in the Yarbo set are delivered.
Includes: Yarbo Core, First Module, Battery, Docking station, and Accessory Kit

For multi-module bundles, each module’s warranty starts independently based on the earlier of the module’s activation or three days post-delivery.

Warranty periods can be viewed in the Yarbo App under:
Privacy & Security > Warranty Management

Warranty Coverage Overview (Residential Use)

Product/Module Covered Components Warranty Period
Yarbo Core Motor, Battery, Circuit Board, Dock, Vision System, Frame，Shell 2 Years by Yarbo
+ Optional 3 Years by AIG
Tracks, Antennas (RTK, Bluetooth, HaLow) Not Covered (Consumables)
Lawn Mower Module Cutting Motors, Sensors, Height Motor, Shell, Headlight 2 + 3 Years (optional)
Blades, Discs, Caster Wheels Not Covered (Consumables)
Snow Blower Module Auger / Impeller / Chute Motors, Sensors, Chute, Shell 2 + 3 Years (optional)
Skid Shoes, Belts, Scraper Not Covered (Consumables)
Blower Module Impeller Motor, Camera Sensor, Impeller Housing, Shell 2 + 3 Years (optional)
Nozzle Not Covered (Consumables)


Optional 3-Year Extended Warranty (Years 3–5)

Not available for purchases made via ASIRRIS INC or other third-party platforms.


What the Warranty Does Not Cover

To maintain fairness and sustainability, the following are excluded from coverage:
  1. Normal Wear and Tear(e.g., consumable parts such as blades, belts, scrapers, etc.)
  2. Damage from misuse, negligence, or improper maintenance
  3. Unauthorized repaires, servicing, or modifications
  4. Use of third-party or non-Yarbo replacement components
  5. Environmental or weather-related damage (e.g., heat, water, corrosion)
  6. Cosmetic damage that does not affect functionality ( covered under ou 30-day cosmetic return policy) 
  7. Use in commercial, professional, or rental contexts
  8. Use of the product outside the country of original purchase
  9. Lack of valid proof of purchase or serial number tampering 
How to Request Warranty Service
  1. Submit a Support Request
    Visit yarbo.com/support or contact us via email, phone, or live chat.
  2. Remote Troubleshooting
    Our technical support team will attempt to resolve your issue remotely.
  3. Repair or Replacement
    If the issue is determined to be covered, you will receive instructions for return. Covered items will be repaired or replaced at no charge, excluding shipping fees (if applicable).
Repair Return & Abandonment Policy
  • If a product is returned for service but the customer cannot be reached or does not provide a valid shipping address within 90 days, the product may be considered abandoned.
  • Yarbo reserves the right to dispose of or resell abandoned products to recover incurred service costs.
  • A storage fee of $ 30 USD / day may apply after 15 days of non-response following the repair completion notification.

Additional Terms

  • Warranty coverage applies only to the original purchaser of the product
  •  Replacement products or parts do not reset the original warranty period
  •  Customers may be responsible for two-way shipping fees to and from our service center
  •  Yarbo is not liable for indirect or consequential damages, including downtime or loss of use

Note: This Warranty Policy is subject to change. The version in effect at the time of your purchase will apply.

_______________________________________________________________________________________________

TERRAMOW

Warranty Coverage and Duration

1.1. Warranty Effective Date

(1) RoboTerra Limited (“the Company”), authorized by Shenzhen Muxin Intelligent Technology Co., Ltd., warrants that the products and major components are free from defects in materials and workmanship under normal use and maintenance, for the periods specified below, starting from the original purchase date.
(2) If valid proof of purchase is not available, the warranty start date will be determined as follows:
(a) the system-recorded first use date (e.g., first mowing session or first Wi-Fi connection); 
(b) if no record exists, ninety (90) days after the production date.
(3) Any alternative warranty start date or duration must be agreed in writing between the purchaser and the Company. 

1.2. Warranty Service

(1) During the warranty period, the Company will, at its discretion, repair or replace defective parts or products at no charge. Replacement items may be refurbished but will be in full working condition and covered under the remaining warranty of the original product.
(2) If a repair or replacement is not feasible due to unavailability or discontinuation, the Company may provide a functionally equivalent substitute.
(3) Replaced parts or products will become the property of the Company.
(4) Warranty services are limited to the scope expressly stated in this policy..

1.3.Warranty Coverage

The limited warranty duration varies for different products and components, as detailed in the table below:

TerraMow V Series:

Components Standard Warranty Duration
V600/V1000 Robotic Mower 3-year warranty
Base Station 3-year warranty
Power Adapter 3-year warranty
Battery Pack 2-year warranty
Decoration/Appearance No covered
Cutting Blade Kit No covered
Other Accessories (screws, hex key) No covered
Cellular Traffic Package & pre-install SIM card Non-refundable/non-returnable once activated

 

1.4 Pre-Installed SIM Card Validity Policy

V Series: The SIM card service will be terminated if the card is not activated within two (2) months of delivery, or if there is no top-up activity within six (6) months after the data expires. 
* You also have the option to use a personal SIM card from your preferred provider.

1.5 Cross-Region Warranty Limitation

TerraMow products are covered by a regional warranty based on the original country or region of purchase. Each regional warranty service (such as North America, Europe, Australia, etc.) operates independently.

If a product purchased in one region is used or shipped to another region, warranty coverage will not automatically apply. TerraMow may, at its discretion, provide repair or replacement support, but additional costs — including shipping, customs duties, taxes, or service fees — will be the responsibility of the customer.

Service availability, parts compatibility, and repair turnaround times may also vary by region. For more information or case-by-case support, please contact the TerraMow Support Team at support@terramow.com

2. Warranty Exclusions

The warranty does not cover:
(1) Claims made by third parties.
(2) Unauthorized modifications or alterations.
(3) Failure to follow official documentation (manuals, guides, specifications, in-app notices). If discrepancies exist between versions, the latest English version on the Company’s website prevails.
(4) Use of non-approved accessories or parts.
(5) Damage caused by misuse, negligence, accidents, or foreign objects.
(6) Damage caused by natural disasters or force majeure events.
(7) Complaints unrelated to product performance (e.g., color, appearance, design).
(8) Improper configuration or unsupervised use during perimeter or edge setup, including damage to property, persons, or equipment.
(9) Indirect, incidental, or consequential damages, including lost profits, business opportunities, or data loss.

Limitation of Liability: In all cases, the Company and its affiliates, suppliers, or resellers’ total liability will not exceed the product purchase price.

3. Out-of-Warranty Service

(1) After the warranty period expires, the Company provides free technical consultation.
(2) Repair services, including parts and labor, will be chargeable to the purchaser.
(3) Shipping costs to and from the repair center are the responsibility of the purchaser.
(4) Products must be securely packaged for return. Original packaging is recommended; if unavailable, the Company can provide or sell suitable packaging.
(5) The Company is not responsible for damage or loss during transit if adequate packaging is not used.

4. Purchases from Retailers or Distributors

For products purchased from the Company’s retailers or distributors:
(1) For products purchased through authorized retailers or distributors, the Company provides technical support.
(2) Warranty claims, repairs, or replacements are handled exclusively by the original retailer or distributor.
(3) Purchasers should contact the original seller directly for such services.

5. Warranty Claim Procedure

To initiate a warranty claim, you need to meet the following requirements:

(1) Contact the Company’s Customer Support, or the original seller if purchased through a retailer/distributor.
(2) Provide the product ICCID number and valid proof of purchase from an official channel.
(3) Return the product to the designated repair center in secure packaging. Original packaging is recommended; if unavailable, the Company can provide or sell suitable packaging.

Company Rights:
  • If a product is found to be outside warranty coverage, the Company reserves the right to charge for service calls, transport, repairs, or diagnostics.
  • The Company is not liable for loss or damage in transit if adequate packaging is not used.

6. Fees and Conditions

This section outlines the potential costs associated with repairs or replacements under and outside of warranty. Some services are covered under warranty, while others may involve fees for parts, repairs, or shipping, depending on the issue and warranty status.

Item

Under Warranty

 Out of Warranty
Replacement Parts

the Company

 Buyer
Repair Costs

the Company

Buyer
Shipping to the Repair Center

the Company

Buyer
Return Shipping to Buyer

the Company

Buyer
Technical Support Free (lifetime)
Packaging

Recommended; Company may supply if needed

The buyer may purchase from the Company
Extended Warranty

Buyer

Buyer


7. Limitation of Liability

1. The Company’s maximum liability is limited to repair, replacement, or technical support for products purchased through official channels (including the Company website, Kickstarter, or authorized stores).
2. The Company is not liable for indirect, incidental, or consequential damages.

8. Legal Rights and Governing Law

This warranty gives you specific legal rights. You may also have other rights that vary by state, province, or country.

Any dispute arising from or in connection with this warranty shall be primarily governed by the laws of the Hong Kong Special Administrative Region of China.

9. Modifications

The Company reserves the right to amend, modify, or terminate this warranty policy at any time without prior notice. Changes apply prospectively and do not affect prior purchases.

By purchasing and using our products, you acknowledge that you have read, understood, and agree to the terms and conditions of this warranty policy. Any questions, please contact us at support@terramow.com

_______________________________________________________________________________________________

BEATBOT

Return and Refund Policy

Beatbot hopes you to be thrilled with your new purchase. However, if you’re not fully satisfied with your purchase from Beatbot for any reason, Beatbot offer a 30-Day Money-Back guarantee (excluding Dealer Sales) on all products purchased directly on beatbot.com, eu.beatbot.com, es.beatbot.com, fr.beatbot.com, de.beatbot.com and it.beatbot.com. You have the right to apply for a return within 30 calendar days after the delivery of the product. To qualify for a return, the returned product must be in its original condition.

This Return and Refund Policy (the “Policy”) applies for purchase made directly on beatbot.com, eu.beatbot.com, es.beatbot.com, fr.beatbot.com, de.beatbot.com and it.beatbot.com. Manufacturers, suppliers or publishers other than Beatbot may provide their own policies to you. Please contact them for further information. Beatbot monitors return activity for abuse and reserves the right to limit returns at Beatbot for all instances. All returns are subject to validation and approval at Beatbot's discretion.

Return Conditions

  • Undamaged products may be returned for a full refund for any reason within 30 days from the date of delivery
  • In order to complete the return, you must have a proof of purchase
  • After receiving and inspecting the returned products, Beatbot will process your refund
  • Returns of products must be in its original condition, including all accessories, attachments and undamaged packaging materials, otherwise returns may not be approved
  • Returns of products must be in its original condition, including all accessories, attachments and undamaged packaging materials, otherwise returns may not be approved

Refund Scope

Beatbot will refund the original purchase price of the product in full. Additional costs including but not limited to shipping fees, third-party payment processing fees, and handling charges may apply and will be borne by the consumer unless otherwise specified below.
  • If the return is initiated for non-defective/non-error-related reasons (e.g., change of mind, accidental order), Beatbot may charge shipping fees for the return
  • If the return is due to Beatbot's error (e.g., damaged/defective products, incorrect product shipped), Beatbot will fully cover return shipping fees. A prepaid return shipping label will be provided in such cases
  • Original payment method refunds are required unless otherwise mutually agreed

Process of Return and Refund

  • Request a refund. Please email to service@beatbot.com to submit a request, which needs to include your proof of purchase and SN code of the product. Once submitted, Beatbot will reply to you within 1 business day
  • Ship your product. If Beatbot confirm your purchase is eligible for return, Beatbot will send you a prepaid shipping label via email. Please then send the product to Beatbot's designated repair service center. After the product is shipped, please email beatbot the name of the shipping company and tracking number to help beatbot quickly match your return order
  • After receiving your product, Beatbot will conduct a thorough inspection. If it is determined that the product is eligible for a refund, Beatbot will start the refund process. Inspection may take 1-3 business days
  • Refund. The refund process may take 3-10 business days. If you have not received the refund after 14 business days, please contact us via service@beatbot.com

Purchase Order Cancellation

  • Beabot accepts purchase order cancellation before product shipment (for standard products) or before the start of production (for customized products)
  • For standard products, cancellations made within 24 hours of order placement incur no cancellation fees
  • Purchase orders become non-cancelable once the product has been shipped

Warranty Policy

By using your Beatbot product, you agree to be bound by this Beatbot Limited Warranty Policy (hereinafter referred to as "Warranty"). Do not use your Beatbot product until you have read the terms of this Warranty. 

Scope and Coverage of Warranty

This Warranty exclusively applies to Beatbot products you purchased directly from Beatbot or its authorized dealers for personal use, including new products and certified refurbished/renewed products. By utilizing your Beatbot product, you acknowledge and agree to be bound by this Warranty. Under this Warranty, Beatbot warrants that each Beatbot product purchased will be free from defects in materials and workmanship under normal use, as per Beatbot's published product materials, during the specified warranty period. The warranty period varies by product and part. Please refer to the table below for specific details.

Warranty Period (Months)

Product

Component

United States

Canada

European Union (Except Spain)

Spain

Australia

AquaSense/AquaSense Pro/
A100/iSkim Ultra

Main Body
(including drive box (battery/PCB/motor/sensor etc.), plastic parts, and power supply)

24

24

24

36

24

AquaSense 2/AquaSense 2 Ultra/AquaSense 2 Pro/A100 Pro

Main Body
(including drive box
(battery/PCB/motor/sensor etc.), plastic parts, and power supply)

36

36

36

36

36

Certified Refurbished/Renewed Products

Main Body
(including drive box
(battery/PCB/motor/sensor etc.), plastic parts, and power supply)

24

24

24

24

24

Consumable Parts

Filter basket

3

3

3

3

3

Roller brush

3

3

3

3

3

Clarifying agent kit

N/A

N/A

N/A

N/A

N/A

 

Warranty Period Commencement

The warranty period commences on the original date of purchase as indicated on your sales receipt or invoice. For pre-ordered products, the warranty starts from the shipping date from the local warehouse.

Transportation Liability

When receiving services, if Beatbot is responsible for transportation, Beatbot's liability is limited to any loss or damage incurred to your Beatbot product during Beatbot's possession or transportation.

 What Will Beatbot Do

Beatbot will endeavor to diagnose and resolve your issue via telephone or email. In some cases, Beatbot may direct you to download or install specific software updates. If the issue persists despite these efforts, you may be required to ship the product to Beatbot or a designated service center for further examination.

What This Warranty Does NOT Cover

This Warranty does not cover the following:

  • Damage caused by improper installation, misuse or operation not following Beatbot’s official instructions or user manuals;
  • Damage caused by unauthorized repair, alter, modification or disassembly;
  • Damage caused by unauthorized service providers;
  • Damage caused by compatibility or reliability issues due to unauthorized third-party parts;
  • Loss or damage of data resulting from using Beatbot products;
  • Failures or damages caused by third-party products;
  • Damage caused by external sources or factors, such as falls, extreme temperatures, extreme water environment;
  • Products or parts with altered identification labels or from which the identification label has been removed;
  • Non-quality-related issues;
  • Products without valid proof of purchase;
  • Lost or stolen products;
  • Items beyond their warranty period;
  • Items that have been refunded;
  • Items purchased from unauthorized resellers;
  • Items repaired, altered, modified or disassembled by unauthorized third parties.
  • Free products.

Besides, Beatbot is not liable for the return of your personal items sent to Beatbot, any damage or loss incurred during transit of your personal items or any non-quality related warranty claims of Products.

Product and Part Replacement

Upon replacement, the exchanged product or part becomes the property of Beatbot, and the replacement becomes yours. Replacement products or parts may not be new but will be in good working condition and at least functionally equivalent to the original, with the remainder of the original warranty period applying.

Shipping Arrangements

Customers are responsible for arranging shipment to Beatbot’s local service center or Beatbot factory for diagnosis. If the issue is covered under this Warranty, Beatbot will repair or replace the product, and then return the product at no cost to the customer. Otherwise, Beatbot or the designated service center may charge a shipping fee.

 DOA Policy

For products received defective, damaged, or non-functional (“DOA”), please contact Beatbot within 30 calendar days of delivery to initiate a replacement/refund assessment. All DOA claims must be filed within this period. Eligible replacement will be processed within 14 calendar days of Beatbot receiving the returned product in its original condition, including all accessories, attachments, and undamaged packaging materials.

How to Obtain Warranty Service

For warranty issues, please contact Beatbot for obtaining warranty service. You need to provide valid proof of purchase, receipt or order number (for direct sales), and the product's serial number. Services not covered by this Warranty may incur charges. Warranty service is only available in the Beatbot service area where the product was purchased by you.

Your Other Rights

This Warranty provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction, or under a written agreement with Beatbot. Nothing in this Warranty affects your statutory rights, including the rights of consumers under laws or regulations governing the sale of consumer products that can not be waived or limited by agreement.  

Limitation of Warranty

To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. Beatbot disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, Beatbot limits the duration and remedies of such warranties to the duration of this express warranty and, at Beatbot's option, the repair or replacement services described below. Some states (countries and provinces) do not allow limitations on how long an implied warranty (or condition) may last, so the limitation described above may not apply to you.